Charging more than MRP attracts the provisions of Legal Metrology Act. In case ofover-charging over MRP, a complaint can be lodged on toll-free number 1800-11-4000/14404.
There are multiple ways through which aggrieved consumers can register their complaints
a. Online complaint facility:
Complainant can register an online complaint at http://www.naa.gov.in/complaint.php Link to see the guidelines to register online complaint: http://www.naa.gov.in/page.php?id=guidelines-for-consumers
b. Via Mail:
User can mail the complaint at: firstname.lastname@example.org,
c. By Post:
National Anti-profiteering Authority
Dept. of Revenue, Ministry of Finance
6th Floor, Tower One
Jeevan Bharati Building
New Delhi-110 001.
MRP is inclusive of GST and is the maximum retail price that can be charged from the consumers.
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